About Recruitment Service
Threesides, a company specialising in recruitment services for over 15 years, required a redesign of their internal system. The existing product facilitated job and candidate management, aiming to intelligently match candidates with suitable jobs, minimizing manual intervention and optimising time. The primary goal of the redesign was to enhance the ease, efficiency, and accuracy of candidate-to-job matching while integrating features for sales and meeting tracking.
Problem of Statement
The existing legacy system presents several crucial issues that hinder operational efficiency and growth potential:Outdated Technology: Built on obsolete technology, the legacy system lacks compatibility with modern software frameworks and integrations. This restricts adopting new features, tools, and enhancements that could streamline operations and enhance user experience.
Steep Learning Curve: The complex interface and navigation of the legacy system result in a high learning curve for new users. This leads to extended training periods, reduced productivity, and could discourage full system utilization.Sluggish Performance: The outdated technology at the core of the legacy system causes slow performance and response times. This not only frustrates users but also diminishes overall productivity, particularly for time-sensitive tasks.
Maintenance Complexity: The older technology stack demands specialized expertise for upkeep and updates. With a scarcity of professionals familiar with the outdated stack, maintaining the system becomes progressively difficult and costly.
Inefficient Processes: The legacy system's limitations result in manual and time-consuming execution of processes that could otherwise be automated or streamlined. This inefficiency heightens error risks and hampers scalability as the company grows.
Timeline
Nov, 2022 - Jun,2023
Team
1 PM, 2 Designers, 6 Developers
Platform
Web
My Roles
Design Developer Collaboration
Stakeholder Alignment
Design Quality Assurance
User-Centric Strategy
Prototyping
Alignment with Business Goals
Design System
Design Thinking
UI Design
Usability Testing
Feedback Synthesis
Continuous Improvement Iterations
Target Audience
Threeside Agents
Opportunity
Technology Upgrade: Embrace modern tech for improved integration and functionality.User-Focused Design: Redesign interface for quicker user adoption and engagement.Performance Boost: Upgrade technology to ensure faster response times and efficiency.Matching Improvement: Implement advanced algorithms for more accurate candidate-job matching.Automated Process: Streamline operations through process automation, enhancing productivity and scalability.
Design Kit: The Human-Centered Design Toolkit—IDEO
In the context of Threesides' internal system redesign following a waterfall approach, the deliberate choice to incorporate IDEO's Human-Centered Design Toolkit stems from its ability to elevate user experience and seamlessly harmonize with project goals. The toolkit's principles seamlessly align with the waterfall model, bolstering the design process in several key ways.
Comprehensive Problem Understanding:
IDEO's toolkit's emphasis on deeply comprehending the problem landscape before delving into solutions resonates harmoniously with the initial stages of the waterfall process. During this phase, the toolkit aids in meticulously collecting and analyzing requirements. This structured approach systematically ensures that the eventual solution is impeccably tailored to address the identified pain points.
Iterative Nuances within Waterfall:
The synergy of IDEO's toolkit and the waterfall approach lies in the incorporation of iterative methodologies. IDEO's toolkit empowers teams to engage in iterative brainstorming, prototyping, and testing – actions that dovetail elegantly with the sequential nature of the waterfall model. Through this integration, the team can refine design concepts based on invaluable user feedback and insights, contributing to a more finely tuned end product.
User-Centric Enhancement:
Central to the IDEO toolkit's essence is the integration of user insights within the design fabric. This seamless alignment with the waterfall process upholds the overarching project aspiration of ameliorating user experience within the system. By infusing human-centered design principles, the redesigned internal system emerges not just as a technological entity but as an optimized tool tuned to users' needs.
In this harmonious union of the waterfall process and IDEO's toolkit, Threesides underscores its dedication to elevating user experience while maintaining a structured project trajectory. This strategic decision speaks to the intrinsic value of imbuing user-centric design practices into any design methodology, enhancing the final product's efficacy and resonance.
Usability Testing
For our usability testing, we employed a multifaceted strategy that incorporated four key methods.
Heuristic Evaluation:
In our commitment to refining Threease Agent, we conducted a meticulous evaluation grounded in established usability principles. This internal assessment systematically unveiled potential usability intricacies while adhering to widely recognized industry heuristics. Through a collaborative effort harnessing our collective expertise, we garnered invaluable insights that steered the course toward subsequent design enhancements.
User Interviews:
In our pursuit of comprehensive understanding, interviews were thoughtfully orchestrated with users of the agent. These interactions served as a conduit for gathering invaluable feedback directly from the users themselves. The insights harvested through these interviews carried substantial weight, shaping our decisions moving forward.
Conclusion
Our journey to redesign Threesides' internal system has led to transformative outcomes. By combining the Human-Centered Design Toolkit with the waterfall process, we harmonized structure with iteration. This approach revitalized candidate-job matching, embraced modern technology, and enhanced user experience.The newly redesigned system is a testament to Threesides' commitment to innovation. It not only addresses challenges but also opens avenues for growth in recruitment. This redesign embodies the power of design thinking, reshaping Threesides' services and propelling them towards success.